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Aquatics - Residency Policy

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1. How do I determine if I am a non-resident?

Murrieta City residents live within the city limits. The boundaries set by the U.S. Post Office and Murrieta Valley Unified School District are different than the incorporated city limit boundaries. Even though you may have a Murrieta mailing address, you may not live within the Murrieta city limits. 

Please note that non-residents include, but are not limited to, residents of:

• Canyon Lake
• French Valley
• Lake Elsinore
• La Cresta
• Menifee
• Temecula
• Wildomar
• Winchester
• Other nearby communities 

2. What do I need to show that I am a resident?

If registering in person for aquatic classes, or participating in an aquatic program (i.e. Lap Swim or Recreation Swim) or other recreation programs, proof of residency is required. The following will be accepted as proof of residency: a photo I.D. with your current address listed or a current utility bill that is in your name and has your current address listed. If you have questions about your residency or need further assistance, please call Parks and Recreation at  951-304-7275.

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Aquatics - Swim Lessons

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1. How can you help as a parent?

You play an essential role in your child’s aquatic experience. Your enthusiasm and guidance can make your child’s swim lessons fun and rewarding.

• Support your child by praising his or her effort in the pool. 
• Bring a healthy snack and drink for your child after the lesson to replace fluids and energy. 
• Understand that children develop swimming skills at different rates. Remember, many children need to repeat a level multiple times to complete all of the skills. 
• Ask the instructor which skills your child should review, and then make practicing at home or the pool fun!

2. How can you build on your child’s swimming experience?

Give your child plenty of opportunities to develop strength, practice skills, and increase his or her comfort level in the water by taking him or her to a local or family pool. Stay interested in your child’s progress. Ask your child to show you a skill learned in swim lessons and incorporate the skill into a game to play in the pool. Remember: It is not important how quickly they move through a level, but that they acquire each skill.

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Building Safety

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1. How do I request a building inspection?

You can request a building inspection by:

• Calling our automated voicemail system at 951-461-6050
• Emailing the Building Department an online building inspection request
• Requesting your inspection in person at the building safety counter at City Hall

Please be prepared to provide the project number, project address, type of inspection and a contact phone number.

2. Does someone need to be present at the job site for the inspection?

Minor Projects

On minor residential projects, such as patios, decks, re-roofs and solar systems, where the work to be inspected does not require the inspector to enter the home or garage, the inspections can be performed without the contractor or home owner present. Be sure to allow access to the inspection area and make sure any dogs or animals are secured. If a ladder is required for the inspection, have one available for the Inspector to use. Also, please leave approved plans, permit, job card and any forms pertaining to your project available for the Inspector. 

Larger Projects

On larger projects that require access to the building or inside the home we recommend that the contractor, home owner, or someone 18 years of age of older be present.

3. How do I know if my inspection was approved?

The best way to know if your inspection was approved is to be present at the time of the inspection.

Another way is to look at the inspection job card. If it was approved the inspector will sign his initials with the date for the specific inspection.

You may also call 951-461-6053 to get inspection results, but the results may not be available until the following business day.

4. If I have a problem or question, when can I talk to my Inspector?

Inspectors are available Monday through Thursday in the mornings from 7:30 to 8:30 a.m. and in the afternoon from 4 to 5 p.m.

5. How do I get a Certificate of Occupancy?

If you are requesting a permit and inspection for occupancy, please refer to submittal requirements for Tenant Improvements or Submittal Requirements for Tenant Occupancy Inspection.

Either of these processes once permitted and inspected will generate a Certificate of Occupancy (C of O). A City Business License must also be obtained prior to the C of O being issued.

6. How do I apply for a building permit?

Different processes and approvals are required for different types of permits. If you are not sure what type of permit you are requesting, speak with one of the Development Services Technicians and they will help you identify the type of permit required.

Many permits require more than just building department approval. The planning department, engineering department, fire department and other agencies may also need to review and approve your permit application and plans.

7. Do I need a permit to replace my water heater?

A permit is required for a water heater replacement. There are several code requirements that must be verified by a qualified inspector. An improperly installed water heater can be very dangerous, so it is important that you obtain a permit and schedule the required inspection.

8. Do I need a permit to replace my wood fence?

You do not need a permit to replace your fence with a wood, vinyl or wrought iron fence provided it is in the same location and the same height. Block walls require a permit and may require a signed property owner’s agreement for shared walls constructed on property line.

If you are changing the location or height of the fence, contact the Planning Department 951-461-6061 for their regulations regarding fencing.

9. Do I need a permit to build a short retaining wall or planter wall?

A permit is required for retaining walls over 4 feet in height measured from the bottom of the footing to the top of the wall, or for shorter walls that are surcharged. (Examples of surcharge would be a slope, vehicle parking structure).

10. What is required for Plan Review submittal?

See submittal requirements for the type of project you are submitting. Plan review submittal fees are based on type of and square footage of project.

Contact the Building Safety Department at 951-461-6055 for an estimate of fees.

11. When will my permit expire?

A building permit is valid for 180 days after it is issued. In addition, an 180 day extension may be granted by the Building Director. In most cases the permit will not be expired unless the applicant has failed to a call for an inspection a show progress on the project or has failed to request an extension in the 180 days from issuance.

Once a permit has expired you may be required to begin the permit process from the beginning, possibly update plans to current code requirements and pay the applicable fees again. The request and affidavit are then sent to the architect, engineer, and owner. Upon receipt of a signed authorization from the architect, engineer, and owner the plans may be duplicated. If no response is received in 30 days, the plans may be duplicated.

12. Can I review permit and plan records for my property?

In order to provide timely service to all customers at the counter, it is recommended that you complete the records request form provided by City Clerk’s office and schedule a time to review or purchase copies of the documents.

All active and scanned permits and plan records (if available) may be viewed at the Building Safety Department by appointment. Copies of some documents will not be provided unless the Affidavit for Duplication of Plans process has been completed. Applicable fees will apply for copies provided.

The option for a disk containing the requested copies may also be available.

13. Do I need a building permit for a storage shed?

Storage sheds less than 120 square feet in area do not require a building permit. The shed cannot be located in the front yard and must be located at least 3 feet from the side and rear property lines. The shed cannot be over 12 feet in height.

14. What are the hours of inspection?

Inspections are done:

• Monday through Thursday between approximately  8:30 a.m. and 3:30 p.m.
• Every other Friday from 8:00 a.m. to 2:30 p.m.; check the City's calendar for the hours of operation on these days

15. What time will my inspector show up?

Every inspection varies from one project to another, so this makes it difficult to say what time they will arrive at your job site. You can call 951-461-6050 to get an approximate time. You can also communicate directly with your inspector the day of your inspection, between 7:30 and 8:30 a.m. and coordinate a time with your inspector.

16. Can I get an inspection without a city issued permit?

No. You must apply for a permit and follow the appropriate submittal requirements for your project.

17. What do I need when my inspector shows up for my inspection?

Please have the approved plans, permit, job card and any forms pertaining to your project available for the Inspector. If any of these items are absent the inspection will not be done and you will have to re-schedule the inspection. In addition the work to be inspected must be complete when the inspector arrives.

18. How do I get a copy of my house plans?

State law requires that plans become copyrighted documents when an architect or engineer has placed their professional seal upon them. The plans may not be duplicated without the written authorization of the architect or engineer who prepared them. The law also requires the owner of the plans to authorize the duplication of the plans.

In order to receive copies of the City’s set of approved plans, an Affidavit for Duplication of plans must be completed and submitted to the Building Safety Department with a processing fee. Contact the Building Safety Department at 951-304-2489 for current processing fee and procedures.

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Business Licenses - About My License

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1. Can I print my license myself?

License certificates are not available electronically and are printed by licensing staff.

2. Can I get a copy of my license emailed to me?

License certificates are only mailed.

3. Is my Murrieta business license valid for all cities?

No, your Murrieta business license is only valid within Murrieta city limits; all municipalities have different fee schedules and a universal business license does not exist.

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Business Licenses - Applying for a License

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1. What do I need to apply for a business license?

You will need all of the applicable requirements.

2. Can I apply for a business license if I'm under 18?

A business owner must be 18 years or older to apply.

3. Can I get my business license the same day I apply?

We require time to process and cannot produce an immediate license certificate without first being processed and approved. When a license is approved, certificates are printed, sorted, and mailed in large batches rather than one at a time.

4. Can I get a paper application?

Our application is embedded online for efficiency purposes. If you do not have access to a computer, you may use our public kiosk located at City Hall. If you are computer illiterate, you may have a family member or friend complete the application for you.

5. Why do I need a business license if my business is fee exempt?

Some confirmed businesses are fee exempt although they are not exempt from a business license.

6. What happens after I submit my application?

1. Your application will be reviewed by the licensing staff.
2. A fees due notice, which includes: how to pay instructions, license account number, and PIN number, will be emailed to you.
3. When payment is received, we will contact you by email or by phone if we have any questions or require additional information.
4. When all information or applicable requirements have been received; your application will be reviewed for approval or final approval. Businesses within city limits require final approval for zoning and land use by our Planning Department.
5. Upon receiving approval or final approval (for local businesses), your license certificate will be released and mailed.

7. I can’t find my business type, what do I choose?

Choose the business type that best fits your business, otherwise choose business services. Licensing staff will correct your business type to one that best fits your business operations.

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Business Licenses - Fees

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1. When do late fees start accruing?

The first of the month following your license expiration month.

2. How much is a business license?

If your business does not fall under a flat rate, license fees are based on annual gross receipt income. View the Fee Schedule (PDF) for more information on fees.

3. Is there a fee to change my business address?

There is a $10 fee if your license is between renewals. There is no fee if the change of address is submitted at the time of renewal.

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Business Licenses - How Long Does It Take

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1. Can I login to my license account to check status?

We do not allow free access to a licensing account, you can log in at the time of renewal, paying a balance, closing/inactivating, or submitting a change of address.

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Business Licenses - Other

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1. I barely have business in Murrieta, do I still need a business license?

Yes, regardless of how much business you have.

2. What's an account number?

An account number is a business license number.

3. Where do I find my license number?

License (account) number can be found on the license certificate, in the emailed renewal notice, and on the renewal form.

4. Where do I get my PIN number?

The PIN number is provided in the renewal notice email, fees due notice email, and on the renewal form located on the bottom right corner.

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Business Licenses - Receiving Citations

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1. Why am I receiving a Code Enforcement citation?

Your business may receive a Code Enforcement citation for code violations such as but not limited to conducting business on an expired business license, not obtaining a business license, business license address is incorrect, etc.  

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Business Licenses - Renewing

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1. Can I pay for multiple years ahead of time?

Renewals are only accepted up to 90 days prior to the license expiration date.

2. How do I get a renewal invoice?

We do not generate invoices for a business license.

3. When will I receive my renewal notice?

Emailed renewal notices are sent two months prior to the expiration month and paper notices one month prior. If you require a paper notice, wait for the paper notice that will automatically be sent to you one month prior.

4. Can I request a renewal notice?

It is not necessary to request a renewal notice; they are automatically distributed via email 2 months prior to the expiration month and by mail one month prior.

5. Does my business license automatically renew each year?

No, business owners will need to renew each year at the time of renewal.

6. Can I renew over the phone?

Renewals can only be done online, by mail with a printout of the renewal notice email or paper notice, or in-person at the Finance Department (waiting periods may occur).

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Business Licenses - Starting Business

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1. Can I start doing business after I complete an online application?

All license applications are subject to approval, businesses should not start until the application has been approved and license certificate has been released.

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Business Licenses - Updates / Changes

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1. How do I close my business license?

Submit an online closeout request.

2. I sold my business, how do I transfer the license?

Business licenses are non-transferable. The license will need to be closed (submit online closeout request) and a new online application completed by the new owner including the applicable requirements.

3. My business has moved, what do I do?

Submit an online change of address request.

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City Clerk - Measure T

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1. What contributes to the City of Murrieta’s high quality of life?

The City of Murrieta is known for its high quality of life, with strong public safety services, well-maintained streets and beloved parks. In Murrieta, we believe that we are all neighbors and we strive to be good partners to our community. In fact, 70% of local police officers and firefighters live right here in the community they serve.

2. How does the City of Murrieta ensure the safety of its residents?

The City of Murrieta is among the safest cities in Riverside County and one of the few with its own Police and Fire Departments. We believe every second counts when it comes to an emergency, and adequate police officers, firefighters, paramedics and dispatchers are needed to ensure fast 911 emergency response times.

3. What other essential city services does the City of Murrieta provide?

The City of Murrieta works hard to ensure local streets, parks and public spaces are safe, clean and well-maintained. A strong public library and parks and recreation system, including after school, sports and summer recreational programs, provide kids in our community with safe and supervised activities that keep them off the streets, away from gangs and out of trouble. Our community senior center helps keep our residents independent, active and engaged.

The quality of neighborhood streets and roads is critical to reducing traffic congestion, maintaining safe neighborhoods and keeping our commercial areas appealing for patrons of Murrieta's local businesses. Safe and clean parks and neighborhoods help maintain our high quality of life, protect local property values and keep Murrieta a special place to live. However, local streets, sidewalks and community facilities require ongoing maintenance that is beyond currently available resources. If we do not address these issues now, it will be more expensive to repair and maintain them in the future.

4. Why is the City facing a budget deficit?

Murrieta has grown in recent years, but funding for public safety programs and other essential city services has not kept pace. Over the last seven years, our City has been responsible stewards of limited resources, proactively reducing staff and streamlining city services to maintain the level of service our community has come to expect. Even with these necessary steps, the City faces a structural deficit of several million dollars in the coming fiscal years. Tough decisions are looming that could threaten our safety and quality of life unless a local solution is identified.

5. How is the City developing a long-term solution to its funding needs?

For over a year, our City has been working to identify all options to increase revenues and reduce expenditures to address our impending budget deficit. Community input and engagement are critical components as we develop a plan to address critical funding needs and work to maintain and improve the services provided to our residents. Currently, the City is considering placing a one-cent sales tax on the November 2018 ballot to offset this funding deficit and keep Murrieta safe and thriving.

6. How would a local funding measure help protect essential city services?

A potential local funding measure could maintain the City's long-term financial viability and provide funding for essential city services, such as:

• Improving fire protection and paramedic services
• Preventing gang activity and drug-related crimes
• Protecting police services, including neighborhood police patrols and crime prevention
• Reducing response times to 911 emergencies
• Keeping public areas clean, well-maintained and free of graffiti
• Repairing potholes and maintaining streets

7. How can I be certain that all funds would be spent as promised?

The City is committed to transparency and responsible fiscal stewardship. A potential sales tax measure would be subject to strict accountability requirements to ensure the proper use of funds, including:

• No funds could be taken away by the State or used for other purposes.
• A clear system of accountability would be required, including an independent citizen oversight committee and annual reports to ensure that all money is spent properly.
• All funds raised by a sales tax measure would only be used to support and benefit Murrieta.

8. Could the State cut or take this local funding?

No. The funds could not be taken away by the State or used for other purposes, ensuring that our tax dollars are used locally.

9. Does a sales tax measure ensure that Murrieta’s visitors pay their fair share?

Yes. A sales tax measure is not a property tax and visitors would pay their fair share, ensuring that local homeowners and renters don’t shoulder the entire burden.

10. Do sales tax measures affect essential purchases like groceries and medicine?

No. By law, essential purchases like these are exempt from sales tax.

11. How much would the measure cost?

The proposed measure would increase our sales tax rate by one cent, providing approximately $14 million annually to maintain and enhance public safety and essential city services. For example, a one-cent increase would add one dollar to a $100 purchase. Groceries, medicine and other essential items are excluded from sales tax.

12. How can I learn more about Measure T?

We welcome community input as we continue to explore a potential sales tax measure. For more information on how to Keep Murrieta Strong, email Join the Conversation.

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City Manager Contract

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1. What is the role of the council?

The council is the community's legislative and policy making body. Power is centralized in the elected council, which, for example, approves the budget and approves expenditures. The council also focuses on the community's goals, major projects, and such long-term considerations as community growth, land use development, capital improvement and financing, and strategic planning. The council hires a professional manager to implement the administrative responsibilities related to these goals and supervises the manager's performance.

2. What is the role of the City Manager under council-manager government?

The City Manager is hired to serve the council and the community and brings to the local government the benefits of his/her training and experience in administering municipal projects and programs. The City Manager prepares a budget for the council's consideration; recruits, hires, terminates, and supervises government staff; serves as the council's chief advisor; and carries out the council's policies. Council members and residents count on the City Manager to provide complete and objective information about local operations, discuss the pros and cons of alternatives, and offer an assessment of the long-term consequences of their decisions. Appointed City Manager serve at the pleasure of the governing body.

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COVID-19 - 2

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1. Will City Hall remain open during COVID-19, and if so, what are the operating hours?

Virtual City Hall will remain open during the hours of 7:30 a.m.-5:30 p.m., Monday through Thursday, and every other Friday, 8:30 a.m.-4:30 p.m. But the facility is closed to the public. Please call 951-304-2489 and we will connect you with available virtual services.

2. Can I still apply, and/or pay for a: Building permit/Engineering permits, business license, passport or self-haul application, Fire Inspections?

During normal business hours, members of the public can visit City Hall to apply and pay for most services. For business license, we are asking customers to take advantage of our convenient online services available 24/7 to apply, pay, renew, and update. Passport and Notary services are on hold until April 30.

3. Do I need to go into City Hall to pay, apply for a business license, etc.?

As a precautionary measure, we are asking that all business license related requests are completed online, licensing services are convenient and available 24/7: apply, pay, renew, update, etc. Licensing staff can be contacted via email at: businesslicense@MurrietaCA.gov or by phone at (951) 461-6042 during normal business hours.

4. If my business temporarily closes, do I have to closeout my business license account?

No, if the business continues to occupy the location a closeout is not valid.

5. If my business is temporarily closed for weeks or months, will the city extend my business license to make up for it?

At this time, we have not implemented a plan to do so, we will evaluate and advise if/when the situation occurs.

6. What City facilities are closed, due to COVID-19?

Temporary closures include the following:

City Hall, the Library, Senior Center, Community Center, Youth Center, Police and Fire administration and programs are closed to the public. All Community Services and Library programming is cancelled.

Parks are open in a limited capacity. Per State Public Health order, playgrounds, picnic tables and shelters are closed. Please see www.murrietaca.gov/981/5046/Park-Closure-Information for more information on parks. Effective May 15, 2020, dog parks are open.

7. Are the parks closed to the general public or just to leagues with large gatherings?

What is open?

Parks, trails, and outdoor areas may be used for walking, jogging, hiking, biking, equestrian activities, and other non-contact outdoor sports such as tennis.  Please practice social distancing Face coverings are strongly recommended when you are near others, but not required for solo or at-home-group outdoor activities. Effective May 15, 2020, dog parks are open.

What is closed?

Activities that create contact with individuals, fixed objects or shared items, such as picnic tables, playgrounds, activities involving groups of children, adult or children team sports, spectator sports, or other similar public or private events and gatherings are prohibited if they include people from outside your household unit. https://www.murrietaca.gov/981/5046/Park-Closure-Information for more information on Park closures.

8. Are athletic fields, sports courts and disc golf courses open?

Athletic fields, sports courts and disc golf courses, play equipment and park shelters are closed to the public. Please see https://www.murrietaca.gov/981/5046/Park-Closure-Information  for more information on Park closures. Effective May 15, 2020, dog parks are open.

9. What City facilities are open at the City?

City Hall, Fire and Police Administration, and all other City facilities are closed to the public, but many services continue virtually..

Parks are partially closed as follows: 

• Parks, trails, and outdoor areas may be used for walking, jogging, hiking, biking, equestrian activities, and other non-contact outdoor sports such as tennis.  Effective May 15, 2020, dog parks are open. Please see https://www.murrietaca.gov/981/5046/Park-Closure-Information  for more on Park closures.
• Activities are not allowed that create contact with individuals, fixed objects or shared items, such as picnic tables, playgrounds, activities involving groups of children, adult or children team sports, spectator sports, or other similar public or private events and gatherings are prohibited if they include people from outside your household unit. 

There is a process in place to accept plans for Engineering and Development Services outside of City Hall to minimize potential germ spread. Please drop off building plans in the marked area, and staff will review after 48 hours, and you will be contacted by the reviewing department. 

For more information on City services during this public closure, please reach out by phone or email, at (951) 304-CITY (2489), or connected@MurrietaCa.gov, or visit the website at, www.MurrietaCA.gov.

10. What City program and events are canceled and/or postponed?

Please see a list of programs and events below:

• Murrieta Community, Senior, and Youth Centers are closed and their programming cancelled.
• Senior Lunch Program continues with weekly drive-through meal pick-ups.
• Murrieta Public Library is closed and its programming cancelled, but city staff is available by phone for reference/internet service questions.
• All recreation classes, programs, activities, and reservations/rentals are cancelled.
• March and April Citizens Academy Classes are postponed
• March and April Council/Commission meetings may be postponed or live-streamed.
• All Chamber of Commerce events are cancelled or postponed, including Coffee with the City.
• All city-run adult and youth sports groups and leagues are suspended.
• Upcoming events are postponed:
• B Street Ribbon Cutting – March 18
• Egg Hunt and Candy Grab – April 11
• Recreation Expo – April 11
• Firefighters BBQ – April 19
• Earth Day Bike Valet – April 19

Those who have paid for activities that are cancelled will receive refunds. For those activities that are postponed, additional information will follow on revised dates once the Orders have been lifted. The City will make every effort to reschedule events later in the year, if feasible.

• All Economic Development events are canceled.
• Riverside County Innovation Month
• For more information on Business Services, please visit:
• Small Business Administration (SBA): https://www.sba.gov/funding-programs/disaster-assistance
• GO-Biz COVID-19 website: https://business.ca.gov/coronavirus-2019/
• Employment Development Department (EDD): https://www.edd.ca.gov/about_edd/coronavirus-2019.htm

11. Will Recreation Programs be canceled or postponed, due to COVID-19?

Yes, Community Services and Library programs are on hold through April 30, to include the Little Critters Program (Copper Canyon). Participants will be contacted via email regarding program postponements.  

12. Will the City issue refunds on recreation classes or shelter reservations?

For those who have received notice from the City that a particular recreation class or shelter reservation has been cancelled, staff will attempt to issue a refund, and in some cases we may apply a credit for the whole class or the pro-rated portion of the class not taken as well as for any shelter reservations within 30 days of the cancellation.

13. Will Police and Fire response be affected?

No, the City is taking special precautions if you are showing signs of illness, but we continue to operate at full capacity to serve the community. 

14. Why are businesses in the city closing?

The City is following public health requests, and that is the best opportunity to slow the spread of germs, and ultimately save lives.

15. Will my trash and recycling service be impacted?

No, they will not. Trash and recycling pick up service will continue at this time.    

16. Will utility services be impacted by COVID-19?

No, regular utility services are not affected at this time. For more information, please contact your local utility agency.       

17. Will animal care services be impacted by COVID-19?

While animal community events are either postponed or cancelled, Animal Care shelter services will be continuing regular daily operations, including Animal Control at this time.   

18. What if I am senior citizen that normally participates in the senior lunch program?

The City will be implementing a drive-thru style service for those seniors currently registered for meals through the Office On Aging, which will begin Friday, March 20, 2020, between 11:30 a.m. to 12:30 p.m., and will continue each Friday until further notice. Anyone not currently registered can fill out the intake form and receive the meals. Seniors must meet the minimum age requirement of 60 years or older to receive the meals. The Office On Aging will also be doing home-bound deliveries for those that are already signed and receiving this service. For additional information and/or questions, please contact City staff at (951) 461-6109 or email AHalvorson@MurrietaCA.gov.

19. When are my books due?

Library materials currently checked out will not be due during the closure, nor will late fees be assessed. Currently, due dates are May 8. Please check your account online at www.murrietalibrary.info for any updates or changes.

20. What happens to the item(s) I have on Hold?

All requests have been temporarily frozen until the Library reopens. When the Library reopens, requests will be reactivated with the same position in the Holds queue. All Holds that are currently at the Library will be kept for one (1) week after the Library reopens. Effective May 11, 2020, drive through pick-up of existing holds has begun. The Library will contact all those with current holds directly.

21. Can I apply for a library card online, so I can use the online resources?

Yes, you can apply for a Library card online at bit.ly/murcard. A staff member will contact you within 24-72 hours to provide you with a card number that you can use to access online services such as: databases, audio-books, eBooks, tutoring help and much more.

22. Can I return my items if I’m done with them?

Although items are not due during the closure, the outside book drops are open and items will be checked-in Monday-Friday. DVD’s can be returned in the media slot of the book drops.

23. What if I am in danger of losing my home or rental unit?

Immediately contact Riverside County Home Connect at (800) 498-8847. The State has placed a hold on evictions, but it’s important to understand the rules around this. Visit https://covid19.ca.gov/get-financial-help/#top  for more information.

24. How do I get tested for COVID-19?

Currently testing is available to those with and without symptoms. Visit www.rivcoph.org.coronavirus for a list of local community testing sites.

If you are ill and feel you require immediate care, contact your healthcare provider or visit the Emergency Room for an assessment and possible COVID-19 test.

25. Where can I get the latest information regarding COVID-19?

Please visit the following websites for more information:

• City of Murrieta: https://www.murrietaca.gov/coronavirus
• Riverside County Department of Public Health: https://www.rivcoph.org/
• Centers for Disease Control and Prevention (CDC): https://www.cdc.gov/
• California Department of Public Heath (CDPH): https://www.cdph.ca.gov/
• World Health Organization (WHO): https://www.who.int/
• CalOES: http://www.oesnews.com/

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COVID19

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1. What is a novel coronavirus?

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold. (https://www.cdc.gov/coronavirus/types.html)

A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis.

2. Why is the disease being called coronavirus disease 2019, COVID-19?

On February 11, 2020 the World Health Organization announced an official name for the disease that is causing the 2019 novel coronavirus outbreak, first identified in Wuhan China. The new name of this disease is coronavirus disease 2019, abbreviated as COVID-19. In COVID-19, ‘CO’ stands for ‘corona,’ ‘VI’ for ‘virus,’ and ‘D’ for disease. Formerly, this disease was referred to as “2019 novel coronavirus” or “2019-nCoV”.

There are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses. COVID-19 is a new disease, caused be a novel (or new) coronavirus that has not previously been seen in humans. The name of this disease was selected following the World Health Organization (WHO) best practices for naming of new human infectious diseases.

3. What is the name of the virus causing the outbreak of coronavirus disease?

On February 11, 2020, the International Committee on Taxonomy of Viruses, charged with naming new viruses, named the novel coronavirus, first identified in Wuhan, China, severe acute respiratory syndrome coronavirus 2, shortened to SARS-CoV-2. 

As the name indicates, the virus is related to the SARS-associated coronavirus (SARS-CoV) that caused an outbreak of severe acute respiratory syndrome (SARS) in 2002-2003, however it is not the same virus.

4. Is SARS-CoV-2 (the virus causing COVID-19) the same as the MERS-CoV or SARS-CoV?

No. Coronaviruses are a large family of viruses. Some coronaviruses cause cold-like illnesses in people. Others cause illness in certain types of animals, such as cattle, camels and bats. Rarely, animal coronaviruses can spread to people. This happened with SARS-CoV and MERS-CoV. The virus that causes COVID-19 likely also originated in an animal and spread to humans. The coronavirus most similar to the virus causing COVID-19 is SARS-CoV. There are ongoing investigations to learn more. The situation is changing, and information will be updated as it becomes available.

5. What is the source of the virus?

This virus was first detected in Wuhan City, Hubei Province, China. The first infections were linked to a live animal market, but the virus is now spreading from person-to-person. It’s important to note that person-to-person spread can happen on a continuum. Some viruses are highly contagious (like measles), while other viruses are less so.

The virus that causes COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in some affected geographic areas. Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

Learn what is known about the spread of newly emerged coronaviruses.

6. Can someone who has had COVID-19 spread the illness to others?

The virus that causes COVID-19 is spreading from person-to-person. Someone who is actively sick with COVID-19 can spread the illness to others. That is why CDC recommends that these patients be isolated either in the hospital or at home (depending on how sick they are) until they are better and no longer pose a risk of infecting others.

How long someone is actively sick can vary so the decision on when to release someone from isolation is made on a case-by-case basis in consultation with doctors, infection prevention and control experts, and public health officials and involves considering specifics of each situation including disease severity, illness signs and symptoms, and results of laboratory testing for that patient.

Current CDC guidance for when it is OK to release someone from isolation is made on a case by case basis and includes meeting all of the following requirements:

• The patient is free from fever without the use of fever-reducing medications.
• The patient is no longer showing symptoms, including cough.
• The patient has tested negative on at least two consecutive respiratory specimens collected at least 24 hours apart.

Someone who has been released from isolation is not considered to pose a risk of infection to others.

7. Can someone who has been quarantined for COVID-19 spread the illness to others?

Quarantine means separating a person or group of people who have been exposed to a contagious disease but have not developed illness (symptoms) from others who have not been exposed, in order to prevent the possible spread of that disease. Quarantine is usually established for the incubation period of the communicable disease, which is the span of time during which people have developed illness after exposure. For COVID-19, the period of quarantine is 14 days from the last date of exposure, because 14 days is the longest incubation period seen for similar coronaviruses. Someone who has been released from COVID-19 quarantine is not considered a risk for spreading the virus to others because they have not developed illness during the incubation period.

8. Can the virus that causes COVID-19 be spread through food, including refrigerated or frozen food?

Coronaviruses are generally thought to be spread from person-to-person through respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with food. Before preparing or eating food it is important to always wash your hands with soap and water for 20 seconds for general food safety. Throughout the day wash your hands after blowing your nose, coughing or sneezing, or going to the bathroom.

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures.

Learn what is known about the spread of COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html

9. Will warm weather stop the outbreak of COVID-19?

It is not yet known whether weather and temperature impact the spread of COVID-19. Some other viruses, like the common cold and flu, spread more during cold weather months but that does not mean it is impossible to become sick with these viruses during other months. At this time, it is not known whether the spread of COVID-19 will decrease when weather becomes warmer. There is much more to learn about the transmissibility, severity, and other features associated with COVID-19 and investigations are ongoing.

10. What is community spread?

Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

11. Am I at risk for COVID-19 in the United States?

This is a rapidly evolving situation and the risk assessment may change daily. The latest updates are available on CDC’s Coronavirus Disease 2019 (COVID-19) website. (https://www.cdc.gov/coronavirus/2019-nCoV/summary.html#risk-assessment)

12. Has anyone in the United States gotten infected?

Yes. View the CDC case count here:

https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html)

13. How can I help protect myself?

• Wash your hands frequently with soap and water
• Avoid touching your eyes, nose or mouth with unwashed hands
• Avoid close contact with people who are sick
• Stay away from work, school or others if you get sick

Visit the COVID-19 Prevention and Treatment page to learn more about how to protect yourself from respiratory illnesses, like COVID-19. (https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html)

14. Does CDC recommend the use of facemask to prevent COVID-19?

Yes. Please see the CDC recommendations below:

https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html 

(https://www.cdc.gov/coronavirus/2019-ncov/infection-control/control-recommendations.html

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-home-care.html)

Riverside County requires face coverings except during solo/at-home-group outdoor exercise.

15. What should I do if I had close contact with someone who has COVID-19?

There is information for people who have had close contact with a person confirmed to have, or being evaluated for, COVID-19 available online. (https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html)

16. Am I at risk for COVID-19 from a package or products shipping from China?

There is still a lot that is unknown about the newly emerged COVID-19 and how it spreads. Two other coronaviruses have emerged previously to cause severe illness in people (MERS-CoV and SARS-CoV). The virus that causes COVID-19 is more genetically related to SARS-CoV than MERS-CoV, but both are betacoronaviruses with their origins in bats. While we don’t know for sure that this virus will behave the same way as SARS-CoV and MERS-CoV, we can use the information gained from both of these earlier coronaviruses to guide us. In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. Information will be provided on the Coronavirus Disease 2019 (COVID-19) website as it becomes available. (https://www.cdc.gov/coronavirus/2019-nCoV/index.html)

17. What are the symptoms and complications that COVID-19 can cause?

Current symptoms reported for patients with COVID-19 have included mild to severe respiratory illness with fever, cough, and difficulty breathing. Read about COVID-19 Symptoms. (https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html)

18. Should I be tested for COVID-19?

Call your healthcare professional if you feel sick with fever, cough, or difficulty breathing, and have been in close contact with a person known to have COVID-19, or if you live in or have recently traveled from an area with ongoing spread of COVID-19.

Your healthcare professional will work with your local and state public health department and the CDC to determine if you need to be tested for COVID-19.

19. How do you test a person for COVID-19?

State and local health departments who have identified a person under investigation (PUI) should immediately notify CDC’s Emergency Operations Center (EOC) to report the PUI and determine whether testing for COVID-19 at CDC is indicated. The EOC will assist local/state health departments to collect, store, and ship specimens appropriately to CDC, including during afterhours or on weekends/holidays. (https://www.cdc.gov/coronavirus/2019-nCoV/hcp/clinical-criteria.html#criteria-evaluation-pui)

For more information on specimen collection see CDC Information for Laboratories. (https://www.cdc.gov/coronavirus/2019-nCoV/lab/index.html)

20. Can a person test negative and later test positive for COVID-19?

Using the CDC-developed diagnostic test, a negative result means that the virus that causes COVID-19 was not found in the person’s sample. In the early stages of infection, it is possible the virus will not be detected.

For COVID-19, a negative test result for a sample collected while a person has symptoms likely means that the COVID-19 virus is not causing their current illness.

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Economic Development - Business Licenses

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1. Who needs a Murrieta business license?

According to the Murrieta Municipal Code, every person or entity planning to engage in business within city limits, regardless of whether the business is subject to taxation or not, must do the following to procure a business license:

• Apply for a license
• Obtain the appropriate approvals
• Pay applicable fees

Business Definition

According to the Murrieta Municipal Code, "Business" means:

"profession, trade, occupation, gainful activities, and all and every kind of professional, commercial, and industrial calling whether or not carried on for profit."

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Fire Department - Bicycle Helmet Campaign

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1. What is a bike helmet?

A helmet protects your brain when you fall. It has a thin shell on the outside and thick foam inside. It has a strap to keep it on when you fly through the air. It only covers your head, and the rest of your body is exposed - so you still have to be careful.

2. How does a helmet work?

The foam crushes when you hit the road - that cushions the blow and usually saves your brain. The shell makes it skid on the street so your neck does not get jerked. The shell also keeps the foam in one piece. The straps keep it on your head.

3. Why wear a helmet?

If the strap is not right, your helmet can slip to the side or to the back. Then your bare head can hit the road, ouch! The pavement is very, very hard. Being careful and not crashing is the best way - that's better than crashing in a helmet! 

The helmet only covers your head. So you need to learn the rules of the road and ride that way. But even the best riders crash. 

If you hurt your brain it can change you. You may not be able to read this page, or play video games, or talk, or run, or tie your own shoes or even feed yourself. Some people do not wear helmets, do not let that stop you. You need one when you ride your bike or skateboard; they do too, but they just don't know it yet.

4. How do I pick a helmet?

Finding a helmet that fits you is the most important part. That will keep it on your head while you fly through the air or over the handlebars. Work on the straps to get the fit just right. It's easier if you have somebody help you. 

You don't have to pay a lot for a good helmet, but be sure it fits you, you like it and you will wear it. Your helmet is good for only one bad crash. That damages the foam and you have to replace it. So you can wear a bike helmet to skate if you use inline skates and don't crash every day. 

For skateboards where you do crash a lot, you need a different helmet that recovers after a crash. Skateboard helmets should have a sticker inside that says ASTM F-1492.

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Fire Department - CPR / First Aid / CERT

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1. Do you offer CPR and First Aid classes?

Yes.

2. How do I sign up for the CPR and First Aid classes?

You can sign up through Parks and Recreation at 951-304-7275 or register online.

3. What is the cost of the CPR and First Aid classes?

$45 for CPR and $30 for First Aid.

4. Where are the CPR and/or First Aid Classes held?

The classes are held at Fire Station 4 located at 28155 Baxter Road.

5. How often are CPR and First Aid classes offered?

The classes are held on the first Saturday of every month unless it falls on a holiday weekend.

6. How do I sign up for Community Emergency Response Team (CERT)?

For upcoming training and registration information, contact the Fire Department.

7. How long is the CERT course?

The CERT course is 20 hours long. View Training Flyer (PDF) for more information.

8. Do I become part of a team upon class completion?

No. At this time the Murrieta Fire Department concentrates on citizen training.

9. Do I have to complete all three days of the course?

Yes, in order to receive the certificate of completion.

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Fire Department - Explorer Program

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1. Do you have an Explorer Program?

Yes, view our Fire Explorer Program page for more information.

2. How do I sign up for the Explorer Program?

Complete an Interest Form (DOC) and return to the Fire Administration office, located at 41825 Juniper Street.

3. How often does the Explorer Program take on new recruits?

Every July for those who have turned in an interest form prior to June.

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Fire Department - Firehouse Dinner / Community Service

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1. How do I get a firehouse dinner certificate?

Firehouse dinner certificates are issued to local (within City of Murrieta boundaries) non-profit organizations for fundraising purposes. One certificate per group within a 12 month period. Call Fire Administration at 951-304-3473.

2. I bid on a firehouse dinner and won; how do I schedule the dinner at a firehouse?

Call Fire Administration at 951-304-3473 during regular business hours to schedule.

3. Can I do community service at a fire station?

Annual Fire Department BBQ held in April. Contact Fire Administration at 951-304-3473.

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Fire Department - General Emergency Information & Reporting

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1. What general emergency information should everyone know?

To learn more about general emergency information view the Emergency Preparedness Checklist (PDF) and the Emergency Supplies List (PDF).

2. How do I report a leaky fire hydrant?

Fire hydrants are maintained by the water district.

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Fire Department - Incident / Fire Report

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1. How do I get an incident/fire report?

Submit request containing the date of incident and address to Fire Administration preferably by fax to 951-677-6799

2. Is there a fee for an incident/fire report?

Yes, $22 payable to the City of Murrieta.

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Fire Department - Inspections

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1. What fire sprinkler inspections are required?

Weld, rough, hydro, and flush inspections are required.

2. How do I schedule an inspection?

Call the Fire Prevention Coordinator, Terri Aylward, at 951-461-6151 or 951-304-3473, Monday through Thursday, from 7 a.m. to 5:30 p.m.

3. What are the inspection days and time frames?

Inspections are scheduled for Tuesdays and Thursdays only. Morning block is 7 to 11 a.m. and afternoon block is 1 to 4 p.m.

4. How soon can I get an inspection?

An inspection can be scheduled a minimum of 48 hours in advance.

5. Do I need an appointment for an over the counter plan check?

Yes.

6. What type of plans are typically plan checked over the counter?

Minor structural plans typically sent over by the Building Department. Also minor alarm tenant improvements and minor sprinkler tenant improvements with the approval of the plan checker.

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Fire Department - Plans

Show All Answers

1. What type of plans can be submit to the Fire Department?

• Alarm
• High Pile Storage
• Hood Duct
• Sprinkler
• Underground Water

2. What forms do I need when I submit plans to the Fire Department?

You will need a submittal form.

3. How much are the plan submittal fees?

It is best to call the Fire Department Prevention Division at 951-304-3473 to get accurate fees for your specific project.

4. How many sets of plans are required?

A minimum of 3 sets are required.

5. Can the plans be mailed in?

Yes, with all documentation and the appropriate fees.

6. What is the plan check turnaround time?

Three weeks are allowed; however, 2 weeks usually.

7. How do you notify me when the plans are done?

A letter is faxed to the number given on the submittal form.

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Fire Department - Tours & Events

Show All Answers

1. How do I schedule a tour of a Fire Station?

Call the Fire Administration Office at 951-304-3473 during normal business hours which are 7 a.m. to 5:30 p.m. Monday through Thursday (closed on Fridays).

2. How many people/children do you allow during a tour?

Group sizes of 30 people or less are preferred for station tours.

3. How do I request the fire engine to come to home or place of business?

 Call Fire Administration at 951 304-3473.

4. Can I schedule the Fire Engine to come to the house for my child's birthday?

Yes, by calling the Fire Administration office at 951-304-3473 during normal business hours which are 7 a.m. to 5:30 p.m., Monday through Thursday.

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Footer - FAQs

Show All Answers

1. Where can I find contact information for city staff?

Visit our directory for a listing of all departments and their contact information.

2. How can I find out what items will be discussed at the next City Council meeting?

View our Agendas and Minutes page to view agendas for upcoming meetings and minutes for past meetings.

3. Where can I find things to do in Murrieta?

Murrieta is an accessible, friendly and comfortable destination connecting you and your family to vibrant experiences that will last a lifetime. Start exploring Murrieta, today!

4. I'm planning a home improvement project. How do I know if I'm following city code?

View the code of ordinances to make sure your project is in line with the most current legislation.

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Homeless Outreach Team

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1. What is the homelessness situation like in the City of Murrieta?

Homelessness is not a crime and is a nationwide problem that can be seen throughout southern California. The City of Murrieta and the Murrieta Police Department are approaching the problem proactively. The Murrieta Police Department has developed a two officer Homeless Outreach Team (H.O.T.) to address issues surrounding homelessness in the City of Murrieta. The team is deployed on varying shifts and days of the week in order to best serve the community as a whole.

The H.O.T. unit will operate collaboratively with other departments within the city, other law enforcement organizations, surrounding municipal governments, social services agencies and local non-profit groups to work toward assisting and reducing the number of homeless in our community.

The City of Murrieta adheres to the ethos of Responsible Compassion for the Homeless.

2. Are there any resources for the homeless in southwest Riverside County?

Yes, there are numerous resources available that provide general support, food and shelter. The Murrieta Police Department is in the process of developing an informational brochure listing the various resources available to the homeless. Once the brochure is completed it will be available via this website.

3. What should I do if I observe a homeless camp?

Upon observing a homeless encampment you should call the Murrieta Police Department non-emergency number at 951-696-3615. Providing the Communications Center with an accurate location and description of the camp will assist responding officers in locating and contacting the occupants of the camp. Once the camp is located and the occupants have been contacted, what is actually done about the camp is dependent on many factors. The responding officers will work closely with the many resources available to determine the best course of action to take regarding the removal of the camp, which typically occurs within hours or up to a few days at the most.

4. Is panhandling legal?

Yes, panhandling is legal as long as it is performed in a location where the subject has a legal right to be located. Panhandling on or within 500 feet of a freeway access ramp is not legal (22520.5 California Vehicle Code (CVC)). Panhandling while in the roadway is a serious safety issue. Anyone who is located on a center median or any other part of the right of way of a roadway while soliciting and their actions create a traffic hazard are subject to citation (21954 CVC). If you witness anyone panhandling on or near a freeway access ramp or within the right of way of a roadway please notify the Murrieta Police Department at 951-696-3615.

While panhandling in certain areas may be legal, alternatives to giving the subject money could be more effective. Donating to a local shelter, food bank or non-profit can help ensure aid is being distributed appropriately. Another strategy could be to purchase basic necessities, such as; food, water or clothing and giving it to the subject who is panhandling, in lieu of money.

5. Is it illegal for the homeless to have shopping carts?

Theoretically, it is illegal, however; case law established regarding property belonging to homeless persons makes it infeasible to prosecute for this offense. If you are aware of discarded shopping carts at a particular location, please call the Code Enforcement Unit at 951-461-6377. Code Officers will contact the appropriate business owner to facilitate the timely return of the shopping carts.

6. Can the homeless spend all day in the city parks?

Yes, city parks are open to all persons during their hours of operations. There are certain actions that are prohibited in city parks, such as; smoking, consuming alcohol, using unruly language, loitering near bathrooms and littering. If any of the listed offenses are witnessed an officer can respond to take appropriate action. Everyone is also subject to the hours of operation established for all city parks, which is sunrise to sunset. Anyone without lawful business in a park during the hours the park is closed is subject to contact and citation. Lawful business would include those who have obtained city permits or are engaged in a contract to use the parks for sporting events. (Murrieta Municipal Codes 5.23.040, 9.01.040, 12.08.090, 12.08.060 and 8.24.120.)

7. Is drinking alcohol or using marijuana in public illegal?

Yes, drinking alcohol or using marijuana in public is illegal and is covered by Murrieta Municipal Code sections 9.01.040 and 9.01.060. If you witness someone drinking or using marijuana in public you can contact the Murrieta Police Department at 951-696-3615. Smoking at a public park is also a violation of the Murrieta Municipal Code (5.23.040) and the violator could be subject to citation.

8. Is it illegal for someone to remove recyclables from trash bins placed at the curb?

Yes, it is illegal to remove recyclables from containers and is covered by Murrieta Municipal Code 8.28.10. If you witness this action taking place call the Murrieta Police Department at 951-696-3615.

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Library

Show All Answers

1. Can I find books by Lexile number at the library?

A large portion of the Children’s fiction collection has been color-coded and corresponds to a set Lexile range. If you know your child’s Lexile range, this color coding system makes it easy to browse and find books. However, if you need a specific book, please bring in your Lexile range list with you.

2. Can I pay my overdue fees online?

Yes!  Customers have the ability to pay their overdue fees online using PayPal or a credit card. Fees of $5.00 or more can be paid from a home or office computer, smartphone or tablet by simply logging in to your library account. Select Fines & Fees, then check the fines you wish to pay and select Pay Fines Now.

For security purposes, fees cannot be paid using the Library’s computers or through the wireless connection.

3. Can I request an item from another library?

Yes! You can place a hold on most items in the library system and you will be placed in the queue and will be notified when the item is available to be picked up at the library you selected.

4. Can I return books from other libraries at the Murrieta Public Library?

You may return books and other materials borrowed from our partnering libraries and library systems at the Murrieta Public Library. They include the Moreno Valley Library and the Riverside County Libraries.

5. Can I return my books to other libraries?

You may return Murrieta Public Library books and other materials at our partnering libraries and library systems. They include the Moreno Valley Library and the Riverside County Libraries.

6. Can I use my debit or credit card at the Library?

You are able to pay fines and fees and/or add money to your printing account with a debit/credit card, if the total transaction reaches $5 or more.

7. Can I use my Temecula, Lake Elsinore, etc. library card at the Murrieta Public Library?

You may use any Riverside County Library or a Moreno Valley Library card here, just as you may return any material borrowed from those libraries here and our materials at their locations.

8. Do you charge a fine for overdue materials?

Yes. Any materials not returned before the end of the checkout period will be assessed a late fee.

Item Type	Fee
Adult items	$0.25 per item, per day
Children, teen, and young adult items	$0.10 per item, per day
Media (DVD, CD, etc.)	$0.25 per item, per day

9. Do you have downloadable audio books and ebooks?

Find digital resources available through the Murrieta Public Library. You can also download free ebook classics from Project Gutenberg.

10. Do you have meeting rooms at the Murrieta Public Library?

The Murrieta Public Library welcomes residents, non-residents and non-profit organizations to rent our Community Room. Maximum occupancy is 185 and the room has audio/visual and computer equipment. For more information, call April Philips at 951-461-6133.

11. Do you have office machines for public use?

In addition to public computers and printers, the Murrieta Public Library has a public copier and typewriter available for public use.

12. Do you have Study Rooms at the Murrieta Public Library?

There are Study Rooms available. Please sign up for a Study Room at the Adult Reference Desk. You will also need to adhere to the following guidelines:

• Study Rooms are available to those 14 years or older. 
• You must present and leave a valid library card at the Adult Reference Desk.
• Fines on the card must be less than $5. Additionally, the card left must belong to the responsible person checking out the room and must remain in the room for the duration of reservation. 
• Study Rooms are available on a first-come, first-served basis. They may not be booked ahead of time; however, you may sign up on the waiting list if they are all full. You have ten minutes from the reserved time to claim the Study Room or else it will be offered to the next person on the waiting list.
• Study Rooms are available for a single two-hour period per day. Another reservation can be made after one hour from the time of last checkout. No more than two reservations per day. Individuals of a group who have used the Study Room may not sign-up for additional Study Room time.
• Library staff will check the room for damages prior to you using it to assure that you will not be responsible for someone else’s vandalism.
• The lights must be kept on at all times. You are responsible for all dry erase markers and erasers checked out from the Reference Desk as well as erasing the whiteboard when finished. Please return the markers and erasers to the Adult Reference Desk.
• Study Rooms will close 15 minutes before the Library closes. Maximum capacity for Rooms A and B is six and maximum capacity for Room C is eight. Failure to follow these guidelines may result in loss of Study Room privileges.

13. Do you have tax forms?

Typically from late-January through the end of April, some federal and state tax forms are available at the Murrieta Public Library; most tax forms are also available year-round to download on Internal Revenue Service (IRS) and California Franchise Tax Board (FTB)as well.

14. Do you have the Murrieta Valley Unified School District Accelerated Reader (AR) and Lexile booklists?

No, we do not have the Murrieta Valley Unified School District AR and Lexile booklists. Please see your school’s website.

15. Do you have WiFi?

The Murrieta Public Library has WiFi throughout its facility. When in the Library with your mobile device, select Library-Public; no password is required.

16. Do you offer any passport services?

The Murrieta Public Library no longer processes U.S. Passport applications. We suggest you try the following:

• U.S. Post Office - Murrieta
  39571 Los Alamos Road
  Phone: 951-304-2448
• U.S. Post Office - Temecula
  30777 Rancho California Road
  Phone: 951-506-5513

17. Do you offer Notary Public services?

The Murrieta Public Library is proud to offer Notary Public services on an appointment basis. The cost is $10 per notarization taken. Call Gretchen Sedlacek at 951-461-6147 to schedule an appointment.

18. Do you offer scanning and fax services?

The Library does offer scanning services and the scanning station is located next to the Adult Reference and Information Desk. The Library no longer offers fax services.

19. How do I become a volunteer?

Please return a completed Volunteer Application (PDF) to one of the Library's Service Desks and you will be contacted regarding upcoming volunteer opportunities. Applications can also be found at the one of the Services Desks at the library.

20. How do I get a library card?

You can register online and bring your registration number to the Customer Services desk. Photo identification and proof of current residence is required. Those under the age of 18 need a parent/guardian’s signature. Library card application forms are also available in the Library. 

Please remember: you must have your library card to access any of the library’s services. (Checking out or renewing items, using a computer, or paying fines/fees. This includes accessing your account from home via the Internet or over the phone.) 

21. How do I look for a specific title?

Visit our online catalog. You can search by title, author, words or phrases or subject. Select Check Availability and More Info for status and location of item. To search other libraries, select the assigned branch.

22. How do I renew an item?

Please have your library card available to renew.  All Murrieta Public Library items may be renewed up to 4 times, with the exception of brand new, in demand or special collection items or if someone else is waiting for that item.

Renew by Phone

Call Customer Service at 951-304-BOOK, or call Automated Phone Renewal at 1-888-388-0664.

Renew Online

1. Go to the online catalog. Enter your library card number and personal identification number (PIN). 
2. Select Items Out and follow instructions on the page. 
3. Please verify all due dates. The Renew All Items option will only renew one page at a time. 

23. How do I replace a lost or stolen library card?

There is a $1 fee to replace a lost or stolen card. Present a valid photo identification with payment to the Account Services desk and a helpful staff member will access your account and provide you with a new card. 

Once you receive a new card, your old card and account number will no longer be valid. While your specific account information stays the same, the account/card number will change.

24. How long can I keep an item?

Items owned by the Murrieta Public Library have a loan period of 2 weeks. Items owned by libraries in our shared system may be subject to different loan periods.

25. How many items can I have checked out on my card?

Up to 30 items may be checked out on your card. The total can be made up of any combination of library materials.

26. What is my personal identification number (PIN)?

Your personal identification number (PIN) is the last four digits of the telephone number you provided unless you have asked for it to be changed to some other number. 

You will need your PIN to access your library account information online and to place holds on items in the catalog. If using the last four digits of your telephone number as your PIN does not work, you will need to come into the Library and speak to Customer Services.

27. What are your hours and what is your address?

Find contact information, hours, and directions for the Murrieta Public Library.

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Parks & Recreation

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1. Are pads required at the Skate Park?

Yes! All participants, regardless of age, are required to sign a waiver and wear a helmet, elbow pads, and knee pads.

2. Are remote control recreational devices allowed in city parks?

Murrieta Municipal Code, Section 12.08160, Compliance required, B: The City Manager or his or her designee may exclude any individual or group from any city park, field, facility, or open space lands, or portions of any city park, field, facility, or open space lands, where such exclusion is necessary to protect public property or the public health, safety, or welfare.

3. The pool is available for rent in season when not open to the public.

The pool is available for rent in season when not open to the public.

4. Can I reserve a park shelter or city facility?

Yes, the Community Services Department offers a variety of facilities for public rental. We have the facility for you if you're looking for a place to hold your next:

• Birthday party
• Block party
• Company picnic
• Family reunion
• Wedding

Learn about our facilities. 

5. Can I reserve or request lighting for sports fields, tennis, and basketball courts?

Yes, if you are looking to request lighting or reserve a sports field or court at a city park, please contact the Community Services Department at 951-304-7275.

6. Can I volunteer at the Senior Center?

We do take senior volunteers to help out at our front desk - greeting participants, answering phones, and giving tours. We also take volunteers to help out with the lunch program. Please check with the City's Volunteer Connection for all volunteer opportunities.

7. Can we hit golf balls in the parks?

Murrieta Municipal Code, Section 12.08.160, Compliance required, B: The City Manager or his or her designee may exclude any individual or group from any city park, field, facility, or open space lands, or portions of any city park, field, facility, or open space lands, where such exclusion is necessary to protect public property or the public health, safety, or welfare.

8. Can we let pets off-leash in the city parks?

Murrieta Municipal Code, Section 12.08.100 Animals: No person shall bring into any public park any cattle, horse, mule, goat, sheep, swine, dog, cat or any animal of any kind, except that dogs or cats may be permitted in the park on a leash under full control of the owner or person in possession. Those who own or have possession of a dog or cat within a park must collect, pick up, and remove all feces left behind by said animal in or upon the park. This section shall not apply to mounted police patrol.

9. Can we rollerblade, roller-skate, and/or skateboard in city parks?

Murrieta Municipal Code, Section 12.16.010: Skating or coasting devices in business districts, and parks--Prohibited.

1. No person shall operate or use any skating or coasting device while:
   1. Upon any public roadway, alley or sidewalk in commercial, manufacturing or industrial areas within the city where signs have been posted prohibiting the use of any of the devices;
   2. In any public park, playground or recreation area, where signs have been posted prohibiting the use of any of the devices.
2. For the purposes of this section, the term skating or coasting device shall be limited to skateboards, rollerblades and roller skatesCalifornia Oaks Sports Park, located at 40600 California Oaks Road does include a Skate Park where skateboarders can safely enjoy their activity for a nominal fee.

10. Can we shoot bow and arrows in the parks?

Murrieta Municipal Code, Section 12.08.110, Weapons: No person shall have in his or her possession in any public park any firearm, air gun, illegal knives, slingshot, bow and arrow, BB gun or any other item determined a weapon by the director or a Murrieta public safety officer. Nor shall any person discharge or shoot any firearm, air gun, slingshot, bow and arrow, BB gun or any other determined weapon within any public park within the city, except when permitted by the director as a part of a city-sponsored or authorized recreational activity.

11. Do I have to live in Murrieta to attend your senior center?

No, we welcome everyone that is eligible to visit the Senior Center.

12. Do you offer swim lessons?

Yes, the Murrieta Community Services Department offers water safety courses by Red Cross trained Water Safety Instructors.

13. Does Murrieta have a public skate park?

Yes, the Murrieta Skate Park is located at the California Oaks Sports Park at the corner of California Oaks Road and Lincoln Road.

14. Does the Senior Center offer lunch?

Yes, learn about our lunch program. The lunch is provided by the Office on Aging and they do require you to fill out an intake form prior to your first time having lunch.

15. Does the Senior Center provide transportation?

No.  The Senior Center does not provide transportation, but Riverside Transit Agency provides a Dial A Ride service. You can get more information by calling (800) 795-7887.

16. How do I find out the distance around a park or walking trail?

Did you know the City has 22 miles of multipurpose trails with more being planned? Additionally, the City of Murrieta has installed fitness signs at city parks marking the distance around that particular park. You can download the trails guide (PDF) or check out the Get Fit! Murrieta distances.

17. How do I report a landscape maintenance concern?

The Community Services Department is responsible for the oversight of the landscape in the public right-of-ways, parks, slopes, and medians. The City of Murrieta encourages the public to report issues in a publicly maintained landscape area. You can report an issue with an online form.

18. How do I report an irrigation concern?

Water is a valuable resource and the public plays an important role in minimizing waste. The City of Murrieta encourages the public to report broken irrigation on City-owned and maintained property by contacting the Community Services Department. Submit an online form to report these concerns.

19. How do I report bees or mosquitoes?

Murrieta endeavors to promote a healthy environment through its Vector Control activities, which include treating standing water for mosquitoes, assisting the county with West Nile Virus tracking, as well as treating for bees while providing educational information to its residents. The City of Murrieta encourages the public to report vector issues with an online form.

20. How do I report graffiti?

The Community Services Department removes graffiti on city property; however, if graffiti is located on private property, it will be forwarded to Code Enforcement. The city will attempt to remove graffiti on public areas within 48 hours. Report graffiti with an online form.

21. How much does it cost to go to the Murrieta Youth Center?

Beginning July 1, 2014 the annual membership fee for residents at the Youth Center is $20. Drop in fees are a minimum $1 each visit until the $20 fee is reached. Memberships begin the date they are purchased.

22. How much does it cost to go to the pool?

Fees at the Community Pool vary depending on the activity. Visit our Aquatics programs to view information about our community pool, view the pool schedule, and see current pool fees.

23. How much does the skate park cost?

Annual memberships for Murrieta residents are $10 per year; nonresident memberships are $50 per year. All memberships are valid one year from the date purchased. Daily drop-in passes are available for $5 per person regardless of residency. Fees can be paid with a credit card, check, and exact change cash. Learn more about Skate Park.

24. How old do I have to be to attend the Senior Center?

You must be 50 years old to participate in the senior activities and 60 years for the lunch program at the Senior Center.

25. Is the Community Pool heated?

When open, the Community Pool is kept around 82 degrees Fahrenheit to maximize the comfort of all participants. The pool temperature can fluctuate depending on the ambient temperature.

26. Is the Skate Park monitored?

Yes, the Skate Park has recreation staff on had to ensure all participants are following the Skate Park rules.

27. Is the Skate Park open after dark?

The Skate Park is not lit and therefore closes at dusk most days; however, the last Friday of the month, for a nominal admission fee, the Skate Park is open until 10 p.m.

28. Where can I find out about programs for children?

Find classes for children and sign up for programs online.

29. What are the park hours?

City parks are open from sunrise to sunset unless a permit has been obtained for after hours.

30. What can you ride in the Skate Park?

The Skate Park allows skateboards, scooters, and inline skates. No bicycles are allowed.

31. What is the Murrieta Youth Center?

The Murrieta Youth Center (MYC) is a drop-in recreational program open to students' grades 6th thru 9th. Participants will be responsible for their decisions, actions, and attendance at the MYC. Valid school identification is required.

32. What is there to do at the Murrieta Youth Center?

The Murrieta Youth Center (MYC) is a 6,000 square foot facility with:

• Computer lab
• Conference room
• Lounge/game room
• Multipurpose room
• Outdoor space
• Staff offices

The facility is open to participants to choose their activities while at the Center.

33. What type of outreach programs does the Senior Center provide?

The Senior Center provides the following outreach programs:

• Blood pressure checks every Monday from 9 to 11 a.m.
• Legal aid is the first and third Thursday of each month. You must make an appointment by calling the last Thursday of the month for the following month.
• Medical Power of Attorney meets on the second Thursday from 9:30 to 10:30 a.m. No appointment necessary.
• Veterans Benefits meets the second and fourth Wednesday of each month from 8:30 to 11:30 a.m. No appointment necessary.

34. When is the Community Pool open?

The pool opens annually the first week in May and closes at the last week of September. The pool offers multiple lap swimming times, swimming lessons, public swim, and water exercise classes. Find the latest information about pool opening and programs.

35. When is the Skate Park open?

The Skate Park hours vary depending on the season. Learn about the Skate Park.

36. Where is the nearest dog park?

Torrey Pines Park is located at 39455 Torrey Pines Road. This park is Murrieta's first park to include a connecting dog park that features a small and a large dog park area where pets can safely be off-leash. 

Both areas include shaded seating areas to allow dog owners the opportunity to sit and relax while their pets socialize, utilize the dog exercise equipment and agility course, and the park also houses pet waste stations.

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Parks & Recreation - Shelter Reservations

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1. What are the insurance requirements for inflatable jumpers and other vendors?

The City of Murrieta requires a copy of each vendor’s $1,000,000 per occurrence Commercial General Liability insurance certificate and endorsement page with the City listed as additionally insured. Please be sure the following address is used for the additionally insured:
City of Murrieta
1 Town Square
Murrieta, CA 92562

2. Where can I check to see if my vendor has a business license?

The City of Murrieta’s Business License Counter provides a lookup tool for businesses with a Murrieta business license.

3. Is electricity available at park shelters?

No. Electricity is not available at any City park shelters. This means if you are having an inflatable jumper, the jump company must provide a generator.

4. Can I have a water jumper?

No. Water jumpers can cause damage to the turf and are therefore not permitted at any City parks.

5. Can I use a canopy at the park?

Yes. You may use a canopy in conjunction with your park shelter rental. Please make sure you do not use stakes any longer than 6 inches so the park's irrigation systems is not damaged.

6. Are there barbecues available at the park shelters?

Yes, many of our park shelters have barbecues located close by. Check the park amenities to be sure the shelter you would like has barbecues. 

Additionally, you may bring your own grill as long as it sits 2 to 3 feet off the ground to avoid potential fire hazards. Please be prepared to remove all hot coals from the park. There are no facilities for hot coal disposal at any City parks.

7. Can I reserve a park online?

Yes, save time and reserve your park online.

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Public Works Slurry Seal

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1. Where can I find more information about the project?

Information can be found at www.MurrietaCA.Gov/Streets. We will also post regular updates on our social media pages. Facebook.com/CityofMurrieta.

2. What streets will be included in the project?

The City has produced a map that can be viewed on the City’s website and also in the lobby of City Hall. Each location also includes a list of streets that will be completed.

3. How were streets selected?

A slurry seal project has not been done in the City since 2014. Staff reviewed the last time that slurry was applied to each street and streets that have not received slurry within the past 7-8 years were selected. This project will include approximately 19 million square feet of residential streets, which represents about 50% of all City maintained residential streets. In approximately 2 years, another slurry project will be completed which will include most of the remaining residential streets.

Once all streets are done, then the City will implement a program to slurry smaller sections of residential streets on a rotational basis so that all streets receive slurry every 5-7 years.

4. My street wasn’t included. Can my street be added to the current project?

Unfortunately no. The scope of work for the current project has been finalized and first-round streets were carefully selected. Streets not done in this project will be done in two years, if they are residential streets maintained by the City.

5. My street IS included in the current project, but I don’t want it to receive slurry. Can it be removed from the project?

No. The scope of work for the current project has been finalized. Slurry sealing is an important investment in a street's maintenance and adds to the longevity and quality of the road.

6. My street is included, when exactly will it be scheduled?

Our contractor is scheduling about two weeks out and must factor in trash pick-ups, school schedules, weather, and much more. When we receive new schedules we will post them at www.MurrietaCA.Gov/streets. We will also post reminders on the City's social media pages when new schedules are available. www.Facebook.com/CityofMurrieta

These schedules can change due to rain or other unexpected delays and we will update the schedules accordingly.

7. Will the City apply slurry to streets in gated communities?

No. Streets in gated communities or in communities that have streets designated as private or are otherwise streets that do not conform to City standards and were not accepted for maintenance by the City (i.e.- Bear Creek, Greer Ranch, Jackson Crossing, The Colony, Via Princessa area) will not receive slurry.

8. Will slurry make my street like new?

No. A slurry application, and the crack sealing that takes place before applying slurry, is intended to seal the street from water penetration which will extend the life of the pavement. The application is not intended to “repave” the street by replacing the existing pavement. Streets will look better, though.

9. Why are only some streets being done in my neighborhood

We stagger streets to allow for residents to enter and leave the neighborhood. If streets are include in this phase of the project, we will come back to them. 

10. How long will the dark black color of the newly slurried streets last?

The dark black color will eventually oxidize due to exposure to sunlight and will fade to a gray color.

11. Slurry was just applied to my street but it looks brown. Is something wrong?

There are a variety of factors that impact the color of newly applied slurry including air and surface temperature, humidity, water from rain or sprinklers. Normally, the brown color will turn to a deeper black when it is exposed to the heat of the sun and allowed to cure.

12. What happens if I drive on the wet slurry?

We know you won't do that. But if you did, there is a good chance that it would damage the work in  your neighborhood by leaving deep groves in the road. It  may also damage your vehicle.The City would then have to decide if the street is to be redone or repaired, which costs thousand of dollars. In the case of intentional damage, this cost could be passed on to the driver or his/her insurance.

Please don't drive on wet slurry.

13. I have damage to my vehicle, or other property, due to the slurry project. What do I do?

Please contact the City’s Contractor, American Asphalt South, at 909-427-8276 to submit a claim.

14. May I leave my car in my driveway while slurry is applied to my street?

You may leave your car in your driveway. You may not be able to leave the driveway if the slurry work is in process. You may have to wait a few hours. If you know you will need to use your car, please park on a nearby street that is not on the slurry schedule.

15. My house is: Being sold / being painted / hosting a party / hosting a wedding / undergoing repairs / I am moving out / in / I have mobility needs / etc. How will the slurry seal affect this?

Please call the City’s contractor, American Asphalt South, at 909-427-8276 to discuss how this will affect your activity. The contractor will make every attempt to accommodate your needs.

16. What if it rains?

We cannot apply slurry seal in the rain, so any planned work on rain days will be rescheduled. Our goal is to keep our schedule intact, so we will pick up according to the schedule after the rains and weave in the skipped streets when possible. As always, signs will be posted 72 hours prior to work starting.

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Public Works/Engineering - Streetlights

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1. Why did the City buy these streetlights?

Simply put, the City saw an opportunity to reduce expenses and, at the same time, have a positive impact on the environment. The City estimates that once the streetlights are retrofitted with LED fixtures, we will save 1,750,000 kilowatt hours per year in energy, or about a 75% reduction in the energy we currently use for streetlights! That is a significant reduction in energy usage!

In 2015, the City, working in partnership with other member agencies of the Western Riverside Council of Governments (WRCOG), began investigating the idea of purchasing streetlights from Southern California Edison (SCE). Once purchased, the City would retrofit the streetlights with modern, energy efficient LED fixtures. The goal was to save money on the amount that SCE billed for energy consumption and maintenance of the streetlights. The savings would be used to finance the purchase and retrofit over a 15-year period.

The member jurisdictions of WRCOG will be purchasing almost 50,000 streetlights and retrofitting them with LED fixtures, which represents one of the largest retrofit projects ever done in the Western United States. Industry experts with decades of experience with streetlights and the evolving technology of LED fixtures provided invaluable information to staff and elected officials when deliberating whether to proceed with the purchase. The City of Murrieta is the first jurisdiction to complete the complex purchase process.

2. How is the City paying for the purchase and retrofit of streetlights?

Prior to purchasing the streetlights, the City was paying well over $1 million per year to Southern California Edison (SCE) for electricity and maintenance of the streetlights, and the cost was expected to increase each year. When the City buys and retrofits the streetlights, the amount paid to SCE will decrease significantly because we will be paying less for energy and will not pay SCE to maintain the streetlights.

For example, the City paid SCE about $12.68 per month for a residential, 55-watt, low pressure sodium light. That cost will be reduced to $3.58 per month when the light is retrofitted with an LED fixture, which also includes an administrative support fee and monthly fee paid to our maintenance contractor, Siemens Mobility. With the savings, the City will be able to repay the investment made in the purchase of the streetlights and the retrofit to the new LED fixtures. The investment will be repaid over a period of 15 years.

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Temporary Sign Regulations

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1. What is a Sign Ordinance?

The City's Sign Ordinance is the set of regulations, established by the Murrieta City Council, that governs signs. This includes the locations allowed for varying types of signs, the sizes of the signs, amount of time they can be displayed and the permitting process. The City will commence active enforcement of prohibited signs on May 1, 2012.

2. Do I need a temporary sign permit?

Not at this time. You simply need to have your temporary sign conform to the City's sign standards. Note: It is anticipated that a no-fee, online permit will be required in the future.

3. What is a Temporary Sign?

A temporary sign is a sign that is not, permanently or for a long periods of time, affixed to a building, wall or structure. There are three types of temporary signs:

• Temporary Business Identification Signs are for new businesses that need a temporary sign while coordinating the installation of permanent signs; a maximum of two temporary signs not to exceed 90 days and not exceeding a total of 50 square feet for the two signs.
• Temporary Advertising/Promotional Signs are for advertising or promoting business or events that are affixed to a window, wall, building surface, or similar structure and may be erected for a maximum of 30 days per annual quarter. Signs painted or placed on windows shall not exceed 25% of the window area, all other signs affixed to other surfaces or structures shall not exceed 25 square feet.
• Noncommercial Signs are for signs communicating a personal message, including campaign/election signs. Noncommercial signs on residential properties shall not exceed 16 square feet of
  sign area or eight feet in height. On non-residential properties, the signs shall not exceed 25 square feet.