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1. Does the City of Murrieta offer employees a discount for computers, electronics, and accessories?

The City of Murrieta participates in Dell’s Member Purchase Program (MPP). MPP is a discount program that allows all employees, family, and friends to receive member only pricing on all personal purchases from Dell. 

Dell has created a dedicated website that we can shop 24/7. www.dell.com/mpp/murrietaca 

Login credentials are not required to access savings.

Member Benefits Include: 
• Cost-free employee discount program extended to friends and family 
• Exclusive monthly offers & best price guarantee on consumer PCs from Dell 
• Free enrollment in Dell Rewards: 3% back + free expedited shipping 
• Executive Sales Team available to assist with all consumer-grade + personal purchases 
• Electronics and Accessories 10% coupon available on home page of member website 

If you have any questions about the program please use the “Call or Chat” menu on the Dell website.

2. How do I submit an IT work order?

Double-click on IT Helpdesk short-cut on your desktop or launch Helpdesk Portal on your internet browser.

If neither IT Helpdesk short-cut or Helpdesk Portal are not working for you, please email [email protected]

3. Who do I call for after-hours IT emergency support?

This number is to be used by management if a critical issue arises after normal business hours. 

The after-hours IT Emergency Contact number is: 951-837-HELP (951-837-4357)

Examples of what may constitute a critical emergency:

• Location down, causing a business stoppage. 
• Location with crippled function causing disruption of critical business.

If an incident doesn’t meet the emergency threshold, IT will direct you to create a help desk ticket and respond to your issue on the next business day.

4. Who do I contact for computer, printer, software, internet, phone, connectivity, and other I.T. issues?

Please submit an I.T. work order.

5. What do I do if I receive a suspicious email?

Please delete and do not forward email to I.T. or City employee(s). Notifying I.T. is not required. If you need assistance with suspicious email and or clicked on suspicious email links, please submit an IT work order.