Retail

Phase 1

The State has moved beyond Phase 1, but the description, health measures and participants for Phase 1 are included for reference purposes only.

Function Description:

  • Business is closed for in-person customer interactions
  • Online sales with delivery, grab-n-go, or curbside delivery options where possible
  • Non-essential staff is furloughed, scheduled with reduced hours, or teleworking
  • Essential staff is onsite for limited activities and periods (i.e., security, administration of operations)

Public Health Measures:

  • Post signage at retail entrance with closure notice and reference to online shopping options
  • Transition to e-commerce if the retail establishment has infrastructure for this
  • Schedule shipping and deliveries with limited interaction
  • Disinfect incoming and outgoing packages
  • Stock hygiene and disinfectant supplies
  • Reconfigure floorplans, enabling line management, and determine capacity/occupancy protocols based on social distancing standards
  • Develop new cleaning protocols
  • Perform deep clean and sanitation of entire store prior to reopening
  • Disinfect seating, tables, and desks before and after each use, and provide disinfectant wipes or sprays for additional use as needed
  • Place hand sanitizer prominently at each desk, reception area, and pick-up station

Participants:

  • Employers / Employees / Customers

Phase 2 (Current Stage)

Function Description:

  • Businesses are open for delivery or curbside pick-up such as bookstores, jewelry stores, toy stores, clothing and shoe stores, home and furniture stores, sporting goods stores, car washes, and florists Early Phase 2)
  • Online shopping, phone orders, grab-n-go, and curbside delivery practices are encouraged (Early Phase 2)
  • Businesses are open with implementation of the Health Measures listed below (Late Phase 2)
  • Online shopping, phone orders, grab-n-go, and curbside delivery practices are encouraged (Late Phase 2)

Public Health Measures:

  • Implement policies for employee health checks to protect employees and customers
  • Implement policies to protect employees from customer interactions and unnecessary exposure
  • Implement daily cleaning protocols to disinfect high traffic touch points and respective work areas
  • Place floor markers to maintain customer social distancing standards
  • Consider one-way directional floor plans where beneficial to avoid close crossing in aisles
  • Section and separate checkout stands with plexiglass or comparable barriers
  • Equip checkout stands with portable scanners to minimize contact with goods
  • Request customers place items with barcodes exposed for ease of scanning and contactless checkout
  • Offer touch-free payment options/ give-away pens or pens sanitized between use
  • Equip employees with PPE appropriate for their position
  • Provide disinfectant wipes, disinfectants and hand sanitizer to consumers and employees at high touch points / high traffic areas and desk stations where applicable
  • Offer PPE for customers if appropriate
  • Require employee/client face coverings

Participants:

  • Employers / Employees / Customers

Phase 3 (Future Stage)

Function Description:

  • Expanded hours enabling more transactional volume over time
  • Continue to promote online shopping experiences
  • Limiting curbside pick-up and encouraging delivery services when available

Public Health Measures:

  • Cleaning, sanitation & hygiene measures from Phase 2 remain in effect, plus:
  • Continue to post communication outside storefronts and throughout the interior shopping areas to promote hygiene and best practices to minimize transmission
  • Use line management to control capacity/occupancy at peak hours

Participants:

  • Employers / Employees / Customers

Phase 4 (Future Stage)

Function Description:

  • All employees return to work with regular schedules
  • Open for business over typical hours

Public Health Measures:

  • Cleaning, sanitation & hygiene measures from Phases 3 remain in effect, plus
  • Make face coverings optional
  • Remove plexiglass barriers or maintain as optional
  • Implement long-term procedures and protections for employees

Participants:

Employers / Employees / Customers