Murrieta Public Library Community Survey

2. Murrieta Public Library Community Survey

   The Murrieta Public Library is dedicated to fostering community connections. We are performing community surveys and engagement opportunities to help us develop a strategic plan. Your answers will provide important insight into community needs. Information will be used to determine where the Library is successful at providing services and discover areas where we can improve. All questions within this survey pertain to services and programs specific to the Murrieta Public Library only.

4. Demographic Information

   We would like to know a little about the Library community we serve.

6. How old are you/your child? (Check all that apply)*

   1. 0-5
   2. 6-12
   3. 13-18

   1. 19-25
   2. 26-40
   3. 41-60

   1. 61-80
   2. 81 or older
8. What gender best describes you/your child? (check all that apply)*

   1. Female
   2. Male
   3. Other
10. What is your zip code?*
11. Preferred Language
13. Which category best describes you?

    1. White
    2. Hispanic, Latino or Spanish Origin
    3. Black or African American

    1. Asian
    2. American Indian or Alaska Native
    3. Middle Eastern or North African

    1. Native Hawaiian or Other Pacific Islander
    2. Prefer not to say
    3. Other
17. Library Usage

    The way you and your family use the Library with or without a library card. We would like to know all of the ways you interact with the Library in person or virtually.

19. Do you have a Library card?*

    1. Yes
    2. No
21. How often do you visit the Murrieta Public Library?*

    1. Daily
    2. Weekly
    3. Monthly

    1. A few times a year
    2. I visit the Library year round
    3. I visit the Library during the summer

    1. I visit online only
    2. Never
    3. Other
23. If you visit the Library, when do you usually come? (choose all that apply)*

    1. Mornings
    2. Afternoons
    3. Evenings
    4. Saturdays
    5. Other
24. Where would you like to see Library hours extended? (choose all that apply)*

    1. Morning
    2. Evening
    3. Weekend
    4. No need for extended hours
    5. Other
26. If you DO NOT use the Library, why not? (choose all that apply)

    1. The hours don't work with my schedule
    2. The Library doesn't have the materials I want
    3. The Library doesn't have the services I need
    4. The customer service is not up to my expectations

    1. I use another library
    2. I purchase my books/stream my movies and music
    3. Other
28. For what purposes do you use the Library? (choose all that apply)

    1. Recreational reading/listening
    2. Borrowing movies
    3. Research
    4. Internet access using public computers
    5. WiFi access using own laptop or mobile device
    6. Public computer and software access
    7. Copying or scanning
    8. Completing homework or studying
    9. Adult programs
    10. Children's programs

    1. Teen programs
    2. Seed Library
    3. Community/civic group meetings
    4. To socialize with others
    5. To find out about other events in the community
    6. For tax and/or voting forms and information
    7. To give or receive tutoring
    8. To use study rooms
    9. Community Room rental
30. Other (please specify)
32. What form of Library materials do you utilize? (check all that apply)

    1. Print books
    2. Library of Things
    3. Movie/TV DVDs
    4. Music CDs
    5. Video games

    1. Audio books
    2. eBooks/eAudio books
    3. Databases
    4. Newspaper and magazine reading

    1. Home connectivity kits (i.e. Chromebooks)
    2. Mobile hotspots
    3. None
    4. Other
34. If you could improve upon the Library's offerings, what would you like to see?
38. Library programming, reading incentives and promotional programs

    Library programming refers to a planned library event that introduces attendees to a wide range of topics for education and entertainment purposes. Reading incentive and promotional programs refer to the ways that the Library encourages library usage and lifelong learning by offering fun and prizes. Many programs, both library and incentive, are made possible by community partnerships.

40. How do you find out about Library programs, reading incentives, and promotional information? (choose all that apply)

    1. More Murrieta newsletter
    2. Facebook
    3. Instagram
    4. TikTok

    1. Printed flyers
    2. Service Desks
    3. Library Web Page
    4. Word of mouth/family and friends

    1. Verbally from Library staff
    2. QR codes
    3. Social Media Influencers
42. Other (please specify)
44. What type of Library programs do you or your family attend? (choose all that apply)

    1. History/Cultural presentations
    2. Holiday programs
    3. Author Visits
    4. 3-D create and print
    5. Paint/Arts and crafts programs
    6. Movie events

    1. Library for All (adult/teen with disabilities)
    2. Earth Day
    3. Story Time
    4. Basic Computer Skill Class
    5. Art Studio
    6. Take-home kits

    1. Estate Planning
    2. College SAT/ACT test prep
    3. Teen Safety Course
    4. Dog Tales
    5. None
46. Other (please specify)
48. Which of the following reading incentive and promotional programs have you participated in? (choose all that apply)

    1. Cover to Cover (In-N-Out)
    2. Summer Reading Challenge - Children
    3. Summer Reading Challenge - Teen

    1. Summer Reading Challenge - Adult
    2. Food For Fines
    3. Teen art contest

    1. Library card sign-up month
    2. National Library Week
    3. None
50. Other (please specify)
52. What other type of programming and incentives would you like the Library to offer?
56. Patron experience

    We would like to know about the interaction you have with Library staff. What we do well and how we can improve. This includes phone and email interactions.

58. Overall interactions with Library Staff
60. Service Desk staff are helpful providing assistance with library card account information, i.e., items checked out, hold statuses, pin help, blocks, etc.

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
62. Service Desk staff are helpful with providing assistance in finding materials, information and services I want or need at the Library

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
63. Service Desk staff are helpful providing assistance with computer, scanning and printing needs

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
65. Service Desk staff are helpful providing assistance in updating library card information

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
66. Service Desk staff are helpful providing assistance with fine/fee payment

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
68. Service Desk staff are helpful providing assistance with checking out materials

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
69. Service Desk staff are helpful providing assistance checking out LOT/LOT Jr. items

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
71. I can trust Library staff to help me find unbiased and factual information to answer my questions

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
73. Staff responds in a reasonable amount of time

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
74. Staff are knowledgeable

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
76. Staff are helpful

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
77. Staff are friendly

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
78. Staff are courteous

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
80. Self-service
82. I can easily use the PAC (public access computer)/card catalogue to locate materials and view my account information

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
83. I can easily use the self-check kiosks to check out materials and view my account information

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
84. I can easily return materials at the indoor book return station

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
86. In what areas do Library staff excel in providing quality customer service?
88. In what areas can Library staff improve upon providing quality customer service?
92. Building: Comfort and Safety

    The overall structure of the Library building including design elements, furnishings, functionality, comfort aspects, etc.

94. I/my family feel(s) safe at the Library

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
95. I/my family feel(s) comfortable at the Library (in terms of furniture, lighting, etc.

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
97. The wait time for tools/technology/toys is reasonable

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
98. There is space for me/my family to sit down

    1. A - Excellent
    2. B - Good
    3. C - Average
    4. D - Fair
    5. F - Poor
    6. G - Don't know/Not applicable
100. The Library is clean

     1. A - Excellent
     2. B - Good
     3. C - Average
     4. D - Fair
     5. F - Poor
     6. G - Don't know/Not applicable
101. The Library is well-maintained

     1. A - Excellent
     2. B - Good
     3. C - Average
     4. D - Fair
     5. F - Poor
     6. G - Don't know/Not applicable
103. What would you like to see added or improved upon in the redesign of the Library's children's area?
105. If you could change any area in or around the Library where would it be and what would you do?
109. Library Value

     We want to know how the role we play in the community is of value and how it can be improved.

111. What do you value most about the Library?
113. How does the Library benefit you or the community?
115. How could the Library or its services be improved?
119. Would you like to be randomly selected from survey participants to take part in a community assessment workshop? Workshop will be held on Saturday, June 10, 2023, 10AM-12PM. (requires contact information to be filled in)*

     1. Yes
     2. No
121. Thank you for filling out our survey! Would you like to be entered into an opportunity drawing to receive a Library gift basket? (requires contact information to be filled in) *

     1. Yes
     2. No

     ***Drawing to be held at conclusion of survey in June 2023. Only winners will be notified. **

123. Contact Information

     Please provide your contact information only if you have selected yes to participate in a community assessment workshop or be entered into the opportunity drawing.

125. First Name
126. Last Name
128. Phone Number
129. Email Address
Leave This Blank:


131. 1. Receive an email copy of this form.
132. Email address

     This field is not part of the form submission.

133. Submit

* indicates a required field