Murrieta Public Library Community Survey

Your opinion matters!

  1. Murrieta Public Library Community Survey

    The Murrieta Public Library is dedicated to fostering community connections. We are performing community surveys and engagement opportunities to help us develop a strategic plan. Your answers will provide important insight into community needs. Information will be used to determine where the Library is successful at providing services and discover areas where we can improve. All questions within this survey pertain to services and programs specific to the Murrieta Public Library only.

  2. Demographic Information

    We would like to know a little about the Library community we serve.

  3. How old are you/your child? (Check all that apply)*
  4. What gender best describes you/your child? (check all that apply)*
  5. Which category best describes you?
  6. Library Usage

    The way you and your family use the Library with or without a library card. We would like to know all of the ways you interact with the Library in person or virtually.

  7. Do you have a Library card?*
  8. How often do you visit the Murrieta Public Library?*
  9. If you visit the Library, when do you usually come? (choose all that apply)*
  10. Where would you like to see Library hours extended? (choose all that apply)*
  11. If you DO NOT use the Library, why not? (choose all that apply)
  12. For what purposes do you use the Library? (choose all that apply)
  13. What form of Library materials do you utilize? (check all that apply)
  14. Library programming, reading incentives and promotional programs

    Library programming refers to a planned library event that introduces attendees to a wide range of topics for education and entertainment purposes. Reading incentive and promotional programs refer to the ways that the Library encourages library usage and lifelong learning by offering fun and prizes. Many programs, both library and incentive, are made possible by community partnerships.

  15. How do you find out about Library programs, reading incentives, and promotional information? (choose all that apply)
  16. What type of Library programs do you or your family attend? (choose all that apply)
  17. Which of the following reading incentive and promotional programs have you participated in? (choose all that apply)
  18. Patron experience

    We would like to know about the interaction you have with Library staff. What we do well and how we can improve. This includes phone and email interactions.

  19. Overall interactions with Library Staff
  20. Service Desk staff are helpful providing assistance with library card account information, i.e., items checked out, hold statuses, pin help, blocks, etc.
  21. Service Desk staff are helpful with providing assistance in finding materials, information and services I want or need at the Library
  22. Service Desk staff are helpful providing assistance with computer, scanning and printing needs
  23. Service Desk staff are helpful providing assistance in updating library card information
  24. Service Desk staff are helpful providing assistance with fine/fee payment
  25. Service Desk staff are helpful providing assistance with checking out materials
  26. Service Desk staff are helpful providing assistance checking out LOT/LOT Jr. items
  27. I can trust Library staff to help me find unbiased and factual information to answer my questions
  28. Staff responds in a reasonable amount of time
  29. Staff are knowledgeable
  30. Staff are helpful
  31. Staff are friendly
  32. Staff are courteous
  33. Self-service
  34. I can easily use the PAC (public access computer)/card catalogue to locate materials and view my account information
  35. I can easily use the self-check kiosks to check out materials and view my account information
  36. I can easily return materials at the indoor book return station
  37. Building: Comfort and Safety

    The overall structure of the Library building including design elements, furnishings, functionality, comfort aspects, etc.

  38. I/my family feel(s) safe at the Library
  39. I/my family feel(s) comfortable at the Library (in terms of furniture, lighting, etc.
  40. The wait time for tools/technology/toys is reasonable
  41. There is space for me/my family to sit down
  42. The Library is clean
  43. The Library is well-maintained
  44. Library Value

    We want to know how the role we play in the community is of value and how it can be improved.

  45. Would you like to be randomly selected from survey participants to take part in a community assessment workshop? Workshop will be held on Saturday, June 10, 2023, 10AM-12PM. (requires contact information to be filled in)*
  46. Thank you for filling out our survey! Would you like to be entered into an opportunity drawing to receive a Library gift basket? (requires contact information to be filled in) *

    ***Drawing to be held at conclusion of survey in June 2023. Only winners will be notified. **

  47. Contact Information

    Please provide your contact information only if you have selected yes to participate in a community assessment workshop or be entered into the opportunity drawing.

  48. Leave This Blank:

  49. This field is not part of the form submission.